AlpineIQ Integration

  • Last updated on February 20, 2025 at 9:22 AM

IndicaOnline has partnered with AlpineIQ to provide you with a streamlined and easy integration.

Setting up integration

In your IndicaOnline web account, navigate to Apps AlpineIQ (Beta):

Keep in mind that if you are not the Admin of the IndicaOnline account, you may need to get the AlpineIQ Integration permission enabled for you by the Admin.

There you will notice two empty fields: AIQ Integration API Key and AIQ UID:

In order to fill them, you will need to retrieve the respective values from AplineIQ. Access your account and navigate to Settings > API and Tracking:

Once there, simply copy the API key and UID:

Then, paste them to their respective fields in IndicaOnline and press Save. You will notice a blue Settings Updated message on the top, indicating that the integration was established:

At this point, data from your IndicaOnline account will start transferring to AlpineIQ, which could take variable amounts of time depending on the amount of data that is being sent. Additionally, IndicaOnline will perform an automatic data sync every 24 hours, ensuring that all the new or modified data is properly reflected in your AlpineIQ account.

Offices in AlpineIQ

Creating and properly mapping your Retail Stores is an essential part of successfully using AlpineIQ. To start, access your account and navigate to Settings > Retail Stores:

Once there, press the New Store button and provide all the necessary information, which includes office Name, Country, State, City, Zip/Postal code and Street address. Once done, you will be able to see the newly created store on the same page:

From here you can delete the store by pressing the bin button, copy the link to sign up to its Loyalty Program by pressing the link button or edit the office by pressing the pencil button:

To ensure that AlpineIQ retrieves the correct data about your store from IndicaOnline, you will need to map your stores to IndicaOnline offices. In order to do so, navigate to the Store Mappings section when editing the store and select the appropriate IndicaOnline offices from the dropdown of the Rest API section (the one on the very bottom):

Please note that for one store you may select as many IndicaOnline offices as you wish, allowing for grouping multiple locations into a singular AlpineIQ store.

Customers in AlpineIQ

When accessing your AlpineIQ account, you will be able to see all of your customers under Customers > Personas . Entering any information about a customer into the search bar or filtering the list by any of the available filters can help you pinpoint your search to specific groups or even singular customers:

Pressing on the customer’s name will redirect you to their profile, where you can find specific information about them, such as their Shopping Habits and Favorite Products. As well, if the customer has provided consent to use their contact information (phone and/or email) in IndicaOnline, that data would be synchronized with AlpineIQ and you will be able to see that under the General Information section:

Furthermore, you will be able to manage customer Points, check their purchase History and review the Discounts available to them under corresponding tabs available on the top of the profile.

Orders in AlpineIQ

Navigate to Customers Personas and click on the customer you would like to check:

You will be redirected to their profile. Next, access the History tab to see all the orders synchronized for that customer:
You may filter that list by Event, Favorite Store, Employee and Points, search for a specific transaction using the search bar, or switch to a different type of log like Messages or Redemptions.

Clicking on a specific transaction will show the Sale sidebar with more information about that Sale: